Return Policy

At TheWoobels, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we are happy to accept returns within the guidelines of our Return Policy. Please take a moment to read through our policy before initiating a return.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and with all original tags and packaging intact.
• Returns must be made within 14 days of receiving the item.
• Custom-made or personalized items are not eligible for returns unless they are defective or damaged upon arrival.
• Sale or discounted items may not be eligible for return unless otherwise stated in the product description.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Us: Reach out to us at info@thewoobels.site within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for your return.
2. Return Authorization: Once we receive your return request, we will review it and send you a return authorization along with the return shipping address.
3. Ship the Item: Pack the item securely and return it to the provided address. We recommend using a trackable shipping service to ensure the item reaches us safely. You will be responsible for the return shipping costs unless the item is defective or damaged.

3. Refunds

Once we receive your returned item and inspect its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout. Please note that the shipping fees are non-refundable unless the return is due to an error on our part.

4. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at info@thewoobels.site. We will provide you with a prepaid return label and either replace the item or issue a full refund, depending on your preference and availability of stock.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item following the process above and place a new order for the desired item.

6. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items
• Gift cards
• Sale or clearance items (unless otherwise stated)

7. International Returns

For international orders, customers are responsible for the return shipping costs. Please note that customs duties and taxes are not refundable. We recommend contacting us before returning items from outside the United States to ensure the return process is smooth.

8. Contact Us

If you have any questions about our return policy or need assistance, feel free to contact us at:

TheWoobels
1775 Zimmerman Lane,
Los Angeles, CA 90017
Email: info@thewoobels.site
Phone: +1 213-897-4946

This Return Policy is designed to ensure you have a smooth and hassle-free shopping experience at TheWoobels. We appreciate your understanding and look forward to serving you!